Showing posts from August, 2017

I don't need a customer service app!

You’re a small business. You have a handle on all your messaging – You don’t need a customer service app! Think again. Have you ever sent a “please help me” message to a business and got frustrated when you never received a response?
Your business are your customers. Whether you’re a tech giant, an accountancy practice or small distributor, keeping track of messages from your customers, and more importantly, responding to those messages is crucial to keeping your customers happy. You need to quickly see messages whether they are emails, facebook messenger or Twitter messages and get someone on your team to respond.

Think of all the email addresses you see on websites - Hello@, Contact@, Sales@, Booking@, Events@, Support@, Operations@, accounts@, Careers@, Orders@, bugs@ , Feedback@, press@ , partners@ , marketing@.

Do you know where messages to these email addresses end up in your business and who, if anyone , is responding to them?
What is a customer service app?
At it’s simplest it’s j…